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Modernizing CX with AI
iX Hero is the agentic AI app built for contact centers—where humans and AI blend seamlessly to unlock the full potential of automation. It brings the entire advisor journey into one place, empowering teams with AI tools for customer service that future-proof success, elevate quality, and turn every advisor into a hero.
22%
reduction in average handle time
13.5%
improvement in customer satisfaction
20%
reduction in advisor search time
These results are based on client pilot implementation examples
Every advisor a hero—smart, focused, and efficient
Successful AI adoption takes more than pilots and patchwork tools. iX Hero is purpose-built for the contact center—delivering AI that spans the entire advisor workflow journey and deploys in weeks, seamlessly connected to your existing systems. As customer expectations rise and margins tighten, iX Hero equips teams with AI tools for customer service that help you cut AHT, boost efficiency, grow revenue, and deliver better experiences.
Equip advisors with AI-powered knowledge tools for fast, accurate resolutions.
Real-time transcripts and AI summaries automatically capture key moments from every interaction.
Deep call analysis with sentiment, issue detection, and compliance tracking to optimize team performance.
Immersive, realistic simulations speed up onboarding and sharpen performance.
Hear the difference with iX Hero Harmony and Clarity
With the click of a button, iX Hero Clarity cuts through the noise—filtering out background distractions for sharper, cleaner conversations. And iX Hero Harmony fine-tunes speech patterns and pronunciation, so every word lands clearly and stays true to the advisor’s authentic voice.
Better communication. Faster resolutions. Smarter CX.
Assemble your powers
Choose AI-powered apps from our Hero Store—a collection of native and third party apps to supercharge the advisor journey. Your go-to toolkit packed with solutions that actually make a difference. Select the ones you want, or integrate your personal favorites.
Transform every customer interaction with contact center AI
iX Hero takes CX into the AI era—combining proven technology, agentic AI innovation, and human expertise to deliver results at scale. As CX experts we know what works, where to create the biggest impact, and how to scale it across your organization.
Advisors, Powered Up
No more app-switching or wasted time. Everything advisors need is in one place with AI transcripts, knowledge, alerts, and coaching.
AI That Scales Fast
iX Hero covers the full advisor journey and deploys across your contact center in weeks.
Support with Superpowers
Advisors get instant answers, crystal-clear calls, and real-time insights—helping them deliver personalized, VIP-level experiences at speed and scale.
Plug in and Go
iX Hero fits right alongside your tech with built-in security and compliance—flexible, simple, and ready to perform.
“Our mission is simple: make interactions fast and effective for our customers. With iX Hero’s agentic AI applications, we cut through complexity and deliver the insights our customers need, faster. This frees our time to grow our customer relationships—we’re already seeing a significant increase in our sales close rates this year using iX Hero.”
–Bob Fowler, Chief Information Officer, PODS
See iX Hero in action
iX Hero is designed to support your advisors every step of the way, from learning, coaching, and performance to security and engagement.
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Industry Use Cases
Discover how leading organizations across industries are transforming customer experiences
with our AI-powered contact center solutions.
Research
Stop Piloting. Start Scaling.
77% of enterprises are struggling to scale their AI pilots. Our original research with Everest Group reveals what separates enterprises that experiment from those that execute.
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Frequently Asked Questions (FAQs)
What are AI tools for customer service and how do they benefit contact centers?
How does contact center AI improve advisor efficiency and customer interactions?
iX Hero improves efficiency by automating routine tasks, such as call transcription and sentiment analysis, freeing advisors to focus on more complex customer issues. AI enhances interaction quality by offering instant access to knowledge tools, refining communication clarity, and providing real-time updates and alerts to keep advisors informed and prepared.
In what ways can real-time AI capabilities reduce after-call work for advisors?
Real-time AI capabilities can significantly reduce after-call work by automatically generating transcripts and summaries of customer interactions. This not only captures key moments accurately but also allows advisors to access and review information quickly, facilitating faster follow-ups and smoother resolution processes.
Why are AI tools becoming essential in the current customer service landscape?
