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Across healthcare, moments of truth happen in a heartbeat. A patient calls anxious about a diagnosis. A caregiver needs clarity on coverage. An insurer must deliver compassion and accuracy—fast.
That’s where Concentrix’s iX Hero™ comes in. Our agentic AI app unites every critical element of the advisor journey into a single, intelligent workspace—supercharging human expertise with autonomous, context-aware intelligence.
In this video, you’ll meet Sarah, a patient preparing for cataract surgery. Her insurer’s advisor, powered by iX Hero, confirms coverage, identifies a nearby ophthalmologist, and books the appointment—all in one call. No waiting. No transfers. No friction.
This is agentic AI in healthcare: where empathy meets intelligence, and every interaction becomes a confident, connected experience.
Healthcare organizations are under pressure to do more with less—balancing cost control, compliance, and ever-rising patient expectations. Concentrix’s iX Hero modernizes CX by seamlessly combining the best of humans and AI to unlock the full potential of automation in complex, regulated environments.
iX Hero has already been tested by more than 40,000 advisors across live client programs. It works, and it scales.
iX Hero is an agentic super-app—an all-in-one workspace designed to modernize healthcare service operations from the inside out. Each feature is purpose-built to remove friction and amplify advisor performance across the patient journey.
Delivers fast, verified answers during complex coverage calls using retrieval-augmented generation on internal knowledge bases—ensuring accuracy and compliance every time.
Auto-transcribes and summarizes calls and chats, reducing after-call work and freeing time for patient connection.
Pushes timely updates—like policy or benefits changes—directly to advisor desktops, ensuring everyone stays compliant and current.
Analyzes call sentiment, compliance, and performance to deliver personalized coaching and improve care quality.
Refines pronunciation, enhances clarity, and eliminates background noise—so every healthcare conversation sounds professional and compassionate.
Provides immersive, AI-powered training simulations so advisors can practice handling sensitive patient interactions safely and confidently.
All of this lives in one secure, modular platform—no complex integrations, no data access required, and HIPAA privacy protections.
Concentrix combines deep contact center expertise with decades of healthcare operations knowledge. Our technology was built by the people who understand service delivery inside out—not as a bolt-on, but as an integral layer of the modern healthcare experience.
When lives and data are on the line, trust matters—and we deliver it. See what iX Hero can do for you.
Agentic AI in healthcare acts with agency—able to understand context, make informed decisions, and complete multi-step workflows autonomously. iX Hero combines this intelligence with human empathy to elevate healthcare experiences.
Traditional AI reacts; agentic AI acts. It doesn’t wait for a prompt—it anticipates, reasons, and orchestrates. With iX Hero, that means faster coverage verification, fewer manual errors, and better patient outcomes.
iX Hero features like Summarize and Clarity go live in 3–4 weeks; Knowledge and Insights in 6–10 weeks—real value in months, not years
Client programs show tangible results from iX Hero—lower AHT, higher CSAT, and improved revenue without incremental costs
Every deployment of iX Hero is built on privacy-by-design principles, encrypted end-to-end, and continuously monitored for risk and fraud management.
