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A double-charged order. A wrong size. A limited-edition item that might be gone forever. These are the customer challenges that agentic AI in retail can solve.
That’s where Concentrix’s iX Hero™ steps in—the agentic AI super-app built to keep customers loyal and advisors confident.
In the video above, Jessica’s shopping day has gone sideways. She’s double-billed and missing her size. Her advisor, Alex, stays calm—because iX Hero has his back.
Live transcription captures every word, so he can listen instead of type. A quick knowledge search reveals a refund policy update—refund approved. Then he locates the right item nearby and, when Jessica can’t hear him, iX Hero AI filters out the noise.
Problem solved. Confidence restored. Brand reputation intact.
That’s agentic AI in retail—tech ingests data, learns, and acts so humans can do what they do best: deliver amazing experiences.
Shoppers have limitless choice, zero patience, and total recall. If their experience isn’t fast, personal, and friction-free, they’ll bounce.
Retailers know this—but legacy systems, siloed data, and burnout-prone staff hold them back.
iX Hero changes the equation by seamlessly blending humans and AI to unlock speed, empathy, and precision at scale
iX Hero is more than AI—it’s a retail operating system for human connection. Each feature is built to remove friction and amplify confidence across your front line.
Agentic AI surfaces verified responses in real time—return eligibility, warranty coverage, product availability—so advisors never guess or transfer again
Live transcription and AI summaries handle documentation automatically, freeing advisors to focus on tone, emotion, and resolution.
Push flash-sale rules, shipping updates, or recall notices right to the desktop. Advisors are always current, confident, and compliant.
AI analyzes customer sentiment, advisor talk time, and outcome trends to personalize feedback and boost consistency.
Harmony refines pronunciation; Clarity eliminates background chaos—so every conversation feels calm, professional, and on-brand
Immersive AI simulations let new hires practice high-stress scenarios safely—from handling a furious VIP to managing a flash-sale meltdown.
Concentrix has spent decades powering the world’s leading retail and e-commerce brands. iX Hero is shaped by that experience—built by contact-center veterans who understand the psychology of service and the speed of sales.
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