CX Technology

CX technology brings enhanced brand value and operational efficiency by adopting an AI-first approach. This technology helps businesses meet customer expectations, drive business outcomes, and ensure ongoing success through cost-effective, agile, and scalable solutions that transform customer experiences.

Concentrix employs AI within its CX technology services to provide seamless customer interactions across both self-service and advisor-assisted channels. Through solutions like iX Hello, which powers intelligent, multimodal customer-facing AI assistants, and iX Hero, an agentic AI app that enhances advisor performance with real-time insights and automation, Concentrix delivers personalized, dynamic experiences that boost efficiency, reduce handling time, and elevate customer satisfaction.

CX technology is pivotal for customer engagement at Concentrix, as it facilitates meaningful interactions through advanced solutions like Contact Center as a Service and Business Messaging. These technologies ensure customers receive personalized, efficient service via their preferred communication channels at any time.

Through its CX technology, Concentrix ensures personalized experiences by utilizing self-service AI bots (such as its iX Product Suite) that understand customer needs and respond conversationally. This approach helps create tailored, meaningful engagements that resonate with the human tone and cater specifically to each customer’s unique preferences and requirements.