Our client, a leader in advocacy data and analytics, faced a major challenge in providing the right tools and data services to help mission-driven organizations energize audiences and achieve meaningful engagement. It needed a modern, user-friendly solution to connect users with government officials through seamless channels—smart devices or AI-powered calls—that were interactive and easy to use. Additionally, it needed a streamlined call-to-action approach to ensure quick, frustration-free digital advocacy. In other words, our client needed iX Hello™.
Our team immersed itself in the world of digital advocacy by thoroughly researching the industry, understanding client pain points, and exploring ideal solutions. While the client had previously proposed an AI-powered voice platform design, other vendors were not able to achieve its vision. We not only achieved it, we simplified its integration by leveraging our iX Hello platform—a fully customizable AI virtual assistant solution for improving employee productivity and customer experiences.
Working with the client, we delivered a platform design that could handle user validation for security, pinpoint exact locations, identify local government officials, and connect users to the correct office. It also guided users through issue-based talking points, empowered effective communication via digital advocacy, and even allowed carefully vetted voice messages to be left for federal officials.
Here’s how we made it happen:
No stress, no confusion. Just clear, direct actions that help users make their voices heard. It’s like a speed dial for digital advocacy.
Low-Friction Adoption: Talking comes naturally, so the intuitive, conversational interfaces created by iX Hello make it easy for users to get involved without a learning curve.
Quick Action: There is an urgency and a passion around digital advocacy that’s unlike any customer experience, so this solution allows organizations to rally their community and connect them to federal and state officials faster than ever, all through Alexa, Google, or other channels.
A Win for Accuracy: The iX Hello solution is integrated with the client’s existing data sources, limiting common input errors, so users are always contacting the right government official.
Omnichannel Magic: The platform doesn’t just work with Alexa and the Google Assistant, it’s capable of working across SMS, web chatbots, and even digital humans in the metaverse, leaving interactions feeling streamlined and connected.
The result? A modern, efficient way to mobilize people and drive engagement while making political campaigning and digital advocacy as seamless as ordering a pizza.
