Concentrix Named a Leader in Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Global by Everest Group
Read Everest Group’s “Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Global” Report
We’re proud to announce that Concentrix has been named a Leader and Star Performer in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Global. The report evaluates 16 leading CXM service providers on criteria based on their market impact, vision, and capabilities.
Concentrix was recognized as a Leader and Star Performer in CXM services for:
Demonstrating significant growth over the last two years, strengthening our market presence in Continental Europe and expanding into verticals such as media and communications, technology and consumer electronics, manufacturing, and the public sector.
Offering a large suite of proprietary digital CXM solutions such as the iX Product Suite, the Enterprise VOC Platform, and iX Hero™, supported by partnerships with leading technology vendors.
Continuing to drive growth through a strategic blend of organic expansion and targeted acquisitions, our active pursuit of mergers and acquisitions positions us as frontrunners in the ongoing consolidation of the CXM services market.
Diversifying coverage to adjacent areas such as Trust & Safety, marketing services, and interactive experience services, and embarking on strategic initiatives such as providing more innovative delivery models, implementing outcome-based pricing models, and forging deeper partnerships with leading technology vendors for emerging technologies.
Download the report today and find out why Concentrix is a Leader in CXM services.
“Concentrix continues to reinforce its position as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – Global through its ability to combine scale, digital innovation, and global reach.
Its extensive workforce spread across key global locations, multiple acquisitions, and industry-leading AI-first platforms such as iX Hello™ and iX Hero™ have bolstered its commitment to operational excellence, proactive client engagement, and driving next-generation CX transformation across industries globally, helping it to earn Star Performer status.”
David Rickard
Partner, Everest Group
Key Takeaways:
The factors impacting the CXM services industry
Concentrix’s strengths, proprietary solutions, and partnerships
Who the key players are in the space
How CXM services Leaders and Star Performers differentiate themselves from Major Contenders and Aspirants