Agentic Engineering
Turn AI potential into measurable performance
AI platforms are powerful, but without the right design, they rarely translate into business impact. Agentic engineering closes that gap—aligning technology to your strategic goals, connecting people and processes, and building systems that deliver results where they matter most: in customer experience, efficiency, and growth. With the right blueprint, AI becomes more than a tool—it becomes a driver of enterprise performance.
Engineer for flexibility. Build for scale.
Concentrix helps you design, build, and operationalize AI agents that work seamlessly alongside your teams—on any tech stack. Guided by our Agentic Operating Framework™ and deep expertise in customer experience workflows, we ensure AI agents deliver real business impact while giving you the flexibility, scalability, and control to grow with confidence.
Tailored solutions, built to scale.
Automation that unlocks real value.
Governance that builds confidence.
Operational depth across industries.
Partnership through every step.
Take the Agentic AI Maturity Assessment
Find out where your organization stands—and get a clear, actionable roadmap to move forward.
Where Agentic Engineering Delivers Impact
Our Agentic Engineering solution creates measurable value across the enterprise. From customer-facing interactions to middle-office decisioning and back-office operations, AI agents accelerate execution, improve accuracy, and free teams to focus on higher-value work.
Front Office
Delight customers and grow revenue
- Service agents resolve FAQs, returns, and escalations
- Sales agents qualify leads and personalize offers
- Orchestrator agents coordinate customer support across bots and humans
Middle Office
Reduce risk and drive smarter decisions
- Finance agents validate invoices and expenses
- Risk agents support compliance and decisions
- Procurement agents streamline sourcing and approvals
Back Office
Empower employees and improve efficiency
- HR agents automate onboarding and training
- IT agents diagnose and resolve issues
- Policy agents provide instant, trusted answers
Services & Solutions
Blueprinting
Establish a clear, strategic foundation for AI that delivers measurable impact. Identify where AI agents create value, design practical human-AI interaction models, and align infrastructure—resulting in an agile, scalable, and secure architecture that drives outcomes from day one.
- Define scope and role of AI agents
- Build human-AI workflow and collaboration models
- Design multi-agent system architecture
- Establish integration and tooling strategy
- Create solution concepts and prototypes
Workflow Enablement
Turn strategy into action by embedding AI agents directly into workflows. Integrate data, tools, and decision logic to create seamless human-AI operations and unlock new sources of value.
- Implement human-AI workflows and agentic task automation
- Integrate AI agent-based models and tools
- Engineer prompts, decision logic, and orchestration flows
- Connect supporting data pipelines and APIs
- Deploy functional AI agent prototypes for early validation
Validation & Assurance
Deploy intelligent workflows with confidence by ensuring your AI agents are tested, trusted, and ready to scale. Validate AI behavior across workflows, edge cases, and decision points—checking for accuracy, bias, and performance—to deliver systems built for enterprise-scale reliability and trust.
- Unit testing, SIT/UAT across agentic layers
- Performance, robustness, and edge-case testing
- Bias and integrity validation of AI agent decisions
- Hypercare staging and volume deflection monitoring
- AI agent behavior auditability and reliability checks
Systems Management
Keep AI agents performing at scale with proactive management. From infrastructure provisioning to observability and governance, ensure stable performance, rapid issue resolution, and the agility to evolve as business needs change.
- Provision infrastructure for agentic execution
- Deploy the Agentic Operating Framework at scale
- Monitor system health, latency, and reliability
- Ensure AI agent availability and controlled escalations
- Tune system performance and support ongoing evolution
Security & Compliance
Safeguard operations with built-in protection and accountability. Address the unique risks of human-AI collaboration through layered defenses, adaptive threat intelligence, and compliance frameworks that ensure operational resilience and brand trust.
- AI-specific threat taxonomy
- Agentic context awareness
- Layered security
- Continuous threat intelligence
- Risk-based prioritization
Our Partners
iX Product Suite
Transform your business and customer experience by helping your people and data work smarter with AI-powered technologies for intelligent experiences.
Industry Insights
Frequently Asked Questions
